A CD of the Limiting Liability when Treating Culturally Diverse and Low Health Literate Patients Audio Conference held Wednesday, September 26, 2007

Presenter: Stephen Trosty, JD, MPH, ARM, CPHRM

Click here or call 800-688-2421 to order the CD of this audio conference and learn strategies to better prepare your facility to limit its liability when treating culturally diverse and low health literate patients. Please mention code #11T07199.

Health diversity requires that physicians, other health care providers, and facility personnel must have an awareness and understanding of the health beliefs and values of diverse individuals originating from a plethora of population groups. With this in mind, there is a need for recognition and respect for these diverse ethnic, religious/cultural health beliefs, and values. In doing so, improved patient satisfaction, quality of care, patient safety, and health outcomes can be experienced within your organization.

This audio conference CD is designed to bring you the latest information on health disparities and health literacy, which are two of the least recognized. Moreover, these are two of the most widespread challenges being faced by facilities that strive to provide better health outcomes and lower liability for health care providers and institutions. Numerous population groups are at high risk for limited literacy, particularly health literacy. These include: elderly, poor, individuals from diverse cultural backgrounds, and those for whom English is not their primary language.

By not recognizing the impact of these conditions on health care systems, the results can be reflected by reduced quality of care and non-compliance. Thus, this creates a potential increase in overall liability for health care providers and institutions.

Agenda to be covered in this 90-minute audio conference CD includes:

1. Introduction
2. Relationship between cultural disparity, communication, and health care
3. Techniques for providing culturally appropriate care
4. Implement policies that limit liability in providing care to culturally diverse patient
5. Educate staff on how to enhance skills for providing care to multi-cultural and non-English speaking patients
6. Case studies involving medical malpractice claims
7. Q&A

Educational Objectives:

By the end of this CD presentation, participants will be able to:

• Recognize the causes of health disparities and low health literacy, and develop the skills and processes necessary to reduce them
• Determine quality of care, and patient and provider risks, resulting from not providing culturally appropriate care
• Identify techniques that will limit liability in providing care to culturally diverse and low health literate populations
• Develop strategies to enhance skills for providing care in a multi-cultural health care setting

Plus – you'll get the chance to ask our expert your own questions prior to the audio conference as well as during the live Q&A session following the presentation.

Who should register:

• Emergency department managers and staff
• Chiefs of medical staff
• Hospital administrators
• Risk managers
• Medical ethics committee members
• Case managers
• Nurses
• Nurse managers
• Floor supervisors
• Hospital policy makers
• Compliance officers
• Hospital education leaders

Registration includes:

• The fee of just $299 per CD allows you to share this valuable information with as many listeners from your facility as you wish
• Access to the specially created presentation handouts (available 48 hours in advance)
• The Q&A with Stephen Trosty, JD, MPH, ARM, CPHRM following the presentation
• Certificates of attendance for all audio conference attendees

Limiting Liability when Treating Culturally Diverse and Low Health Literate Patients Audio Conference CD

The fee of just $299 per CD allows you to share this valuable information with as many listeners from your facility as you wish. Plus, the question-and-answer segment immediately following the presentation. Click here or call 1-800-688-2421 to order the CD (MP3 format) for this brand new audio conference and educate your entire staff. Please mention code #11T07199.

New format now available – Take advantage of AHC Media's newest feature: Streaming Audio. No need to wait until the CD is produced – this new feature allows access to the audio conference and presentation slides available from your computer. Listen at your own convenience. Click here for streaming audio option. Please mention code 16T07199 when ordering the streaming option.

Speaker:

Stephen Trosty, JD, MPH, ARM, CPHRM, is director of risk management and continuing medical education for American Physicians Assurance Corporation. Trosty has presented at national conferences on the subject of cultural competency and risk management in health care and has lectured on the topic for two large health care systems. He has more than 26 years of experience in risk management and insurance, and has published articles in national journals on risk management, legal and ethical issues, and presented programs for national and state health care organizations. Trosty also has served as president of the American Society for Healthcare Risk Management (ASHRM).

Sponsor:

The sponsor of this educational activity is AHC Media LLC.

The information provided in AHC Media audio conferences does not, and is not intended to constitute medical diagnoses or legal advice. Opinions, references, and links provided by our speakers are provided for your convenience and do not represent our endorsement of such opinions, products or services.